Jane experienced a critical incident on November 5, 2019 affecting Web App - Canada, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2019, 10:22 PM UTC
Our team has identified a problem with one of Jane's servers, which is affecting a portion of customers. Our team is working hard on identifying the cause and we'll keep you updated here.
- investigating Nov 05, 2019, 10:32 PM UTC
Just a note to say that our team is working as fast as we can to get Jane back up and running for the affected clinics. We’re still digging into the source of issue and we’re making some headway, but we’ll keep you posted as we have more information to share.
- monitoring Nov 05, 2019, 10:45 PM UTC
Our team has made a number of changes to Jane and Jane should be back up for the 10% of our customers who were affected by this. We'll keep a close eye on Jane for the next while though.
- resolved Nov 05, 2019, 11:15 PM UTC
This incident has been resolved.