Jane experienced a minor incident on November 6, 2019 affecting Web App - Canada and Web App - US West, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2019, 02:14 PM UTC
Customers using Payfirma for payment processing are not currently able to charge credit cards as Payfirma is currently experiencing an outage. Clinics using Jane Payments through Stripe are not affected.
- investigating Nov 06, 2019, 02:48 PM UTC
Payfirma payment processing is still experiencing an issue but the Payfirma team is working on getting payments back up and running. Jane Payments through Stripe is unaffected.
- identified Nov 06, 2019, 04:01 PM UTC
Payfirma status update - we've been in touch with Payfirma and they're continuing to work on the issue. We'll post more information as we have it. Clinics using Jane Payments through Stripe are not affected.
- monitoring Nov 06, 2019, 04:38 PM UTC
It looks like payments through Payfirma are processing again now, but we’re watching things carefully and we’ll update things here if there are continued issues.
- resolved Nov 06, 2019, 04:57 PM UTC
This incident has been resolved.