Jane experienced a notice incident on January 22, 2020 affecting Web App - US West, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - US West
Update timeline
- investigating Jan 22, 2020, 10:45 PM UTC
Some of Jane's US accounts are experiencing slow load. We're investigating and will post regular updates.
- investigating Jan 22, 2020, 10:46 PM UTC
We are continuing to investigate this issue.
- investigating Jan 22, 2020, 10:53 PM UTC
We are running diagnostics on the server that is behaving poorly and working on restoring full function.
- identified Jan 22, 2020, 11:03 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 22, 2020, 11:14 PM UTC
We have implemented the fix and are monitoring for any continued performance issues.
- resolved Jan 22, 2020, 11:22 PM UTC
This incident has been resolved.