Jane incident

Payfirma not currently processing payments

Minor Resolved View vendor source →

Jane experienced a minor incident on February 18, 2020 affecting Web App - Canada and Web App - US West, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2020, 08:37 PM UTC
Resolved
Feb 18, 2020, 09:14 PM UTC
Duration
36m
Detected by Pingoru
Feb 18, 2020, 08:37 PM UTC

Affected components

Web App - CanadaWeb App - US West

Update timeline

  1. identified Feb 18, 2020, 08:37 PM UTC

    We're currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected, though.

  2. monitoring Feb 18, 2020, 09:03 PM UTC

    Payfirma payments are now processing successfully but we’ll be keeping an extra close eye on things over the next little while.

  3. resolved Feb 18, 2020, 09:14 PM UTC

    This incident has been resolved.