Jane incident

Payfirma not currently processing some payments

Minor Resolved View vendor source →

Jane experienced a minor incident on March 16, 2020 affecting Web App - Canada and Web App - US West, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2020, 07:56 PM UTC
Resolved
Mar 16, 2020, 08:25 PM UTC
Duration
29m
Detected by Pingoru
Mar 16, 2020, 07:56 PM UTC

Affected components

Web App - CanadaWeb App - US West

Update timeline

  1. investigating Mar 16, 2020, 07:56 PM UTC

    We're currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

  2. monitoring Mar 16, 2020, 08:13 PM UTC

    Payfirma payments are now processing successfully but we’ll be keeping an extra close eye on things over the next little while

  3. resolved Mar 16, 2020, 08:25 PM UTC

    This incident has been resolved.