Jane experienced a minor incident on April 6, 2020 affecting Email / SMS Delivery, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Email / SMS Delivery
Update timeline
- investigating Apr 06, 2020, 10:07 PM UTC
We’ve heard reports that not all Jane’s emails are getting out to patients in a timely fashion. We’ve informed our email delivery partner and they’re currently working to investigate the cause. SMS reminders are unaffected.
- identified Apr 06, 2020, 10:39 PM UTC
Our email delivery partner is still working to resolve the issues affecting email delivery. We're keeping a close eye on their progress.
- resolved Apr 06, 2020, 11:43 PM UTC
Our email delivery partner has informed us that emails are all processing correctly now.