Jane experienced a minor incident on April 27, 2020 affecting Web App - Canada and Web App - US West, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating Apr 27, 2020, 09:17 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Apr 27, 2020, 09:35 PM UTC
Payfirma payment processing is still experiencing an issue but the Payfirma team is working on getting payments back up and running. Jane Payments through Stripe is unaffected.
- monitoring Apr 27, 2020, 09:54 PM UTC
It looks like payments through Payfirma are processing again now, but we’re watching things carefully and we’ll update things here if there are continued issues.
- resolved Apr 27, 2020, 10:09 PM UTC
This incident has been resolved.