Jane incident

Jane Payments (Stripe) not currently processing payments

Minor Resolved View vendor source →

Jane experienced a minor incident on May 11, 2020 affecting Web App - Canada and Web App - US West, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2020, 04:37 PM UTC
Resolved
May 11, 2020, 05:14 PM UTC
Duration
36m
Detected by Pingoru
May 11, 2020, 04:37 PM UTC

Affected components

Web App - CanadaWeb App - US West

Update timeline

  1. investigating May 11, 2020, 04:37 PM UTC

    Our payments provider, Stripe, appears to be having a global outage. We'll keep you updated on when you can process payments again.

  2. investigating May 11, 2020, 04:53 PM UTC

    Stripe payment processing is still experiencing an issue, but their team is working on getting payments back up and running as soon as possible.

  3. monitoring May 11, 2020, 05:04 PM UTC

    Payments through Stripe have been restored. We'll continue to watch things carefully, and update things here if there are continued issues.

  4. resolved May 11, 2020, 05:14 PM UTC

    This incident has been resolved.