Jane experienced a minor incident on May 12, 2020 affecting Web App - Canada and Web App - US West, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating May 12, 2020, 04:18 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating May 12, 2020, 04:33 PM UTC
Payfirma payment processing is still experiencing an issue. The Payfirma team is aware and working on getting payments back up and running. Jane Payments through Stripe is unaffected.
- monitoring May 12, 2020, 04:41 PM UTC
It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
- resolved May 12, 2020, 04:56 PM UTC
This incident has been resolved.