Jane experienced a minor incident on May 20, 2020 affecting Web App - Canada and Web App - US West, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating May 20, 2020, 08:38 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating May 20, 2020, 08:53 PM UTC
Payfirma payment processing is still experiencing an issue but the Payfirma team is working on getting payments back up and running. Jane Payments through Stripe is unaffected.
- monitoring May 20, 2020, 08:56 PM UTC
It looks like payments through Payfirma are processing again now, but we’re watching things carefully and we’ll update things here if there are continued issues.
- resolved May 20, 2020, 09:06 PM UTC
This incident has been resolved.