Jane experienced a minor incident on May 22, 2020 affecting Web App - Canada and Web App - US West, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating May 22, 2020, 08:50 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating May 22, 2020, 09:07 PM UTC
Payfirma payment processing is still experiencing an issue, but the Payfirma team is working on it! Jane Payments through Stripe is unaffected.
- monitoring May 22, 2020, 09:16 PM UTC
It looks like the Payfirma team has restored payments. We’re watching things carefully, and we’ll update you here if there are continued issues.
- resolved May 22, 2020, 09:26 PM UTC
This incident has been resolved.