Jane experienced a notice incident on August 8, 2020 affecting Web App - Canada and Web App - US West, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2020, 05:28 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Aug 08, 2020, 05:59 PM UTC
The Payfirma Team is hard at work resolving some payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Aug 08, 2020, 06:34 PM UTC
The Payfirma Team is still hard at work resolving the current payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Aug 08, 2020, 07:05 PM UTC
The Payfirma Team continues to try and fix the current payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Aug 08, 2020, 07:36 PM UTC
Payfirma is continuing to investigate and fix the source of today's payment challenges. Clinics using Jane Payments through Stripe are not affected.
- investigating Aug 08, 2020, 08:18 PM UTC
Payfirma is still working on a fix for today's payment challenges. Clinics using Jane Payments through Stripe are not affected.
- investigating Aug 08, 2020, 09:15 PM UTC
Payfirma continues to work on a fix for today's payment challenges. Clinics using Jane Payments through Stripe are still not affected.
- monitoring Aug 08, 2020, 09:26 PM UTC
Payfirma payments appear to be restored now. We'll keep a close eye on it for the next little while.
- resolved Aug 08, 2020, 09:43 PM UTC
Payfirma payments appear to be processing normally now.