Jane incident

Payfirma not currently processing some payments

Notice Resolved View vendor source →

Jane experienced a notice incident on August 25, 2020 affecting Web App - Canada and Web App - US West, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2020, 05:08 PM UTC
Resolved
Aug 25, 2020, 05:22 PM UTC
Duration
14m
Detected by Pingoru
Aug 25, 2020, 05:08 PM UTC

Affected components

Web App - CanadaWeb App - US West

Update timeline

  1. investigating Aug 25, 2020, 05:08 PM UTC

    We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

  2. resolved Aug 25, 2020, 05:22 PM UTC

    This incident has been resolved.