Jane experienced a notice incident on September 14, 2020 affecting Web App - Canada and Web App - US West, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2020, 08:01 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Sep 14, 2020, 08:20 PM UTC
We're continuing to see some Payfirma payments fail, and are in touch with the Payfirma team on a resolution. Clinics using Jane Payments through Stripe are unaffected.
- investigating Sep 14, 2020, 08:38 PM UTC
We're continuing to see some Payfirma payments fail, and are in touch with the Payfirma team on a resolution. Clinics using Jane Payments through Stripe are unaffected.
- monitoring Sep 14, 2020, 09:02 PM UTC
Payfirma payments appear to be processing normally now. We're going to keep an eye on it for the next little while just to make sure.
- resolved Sep 14, 2020, 09:21 PM UTC
This incident has been resolved.