Jane experienced a notice incident on October 13, 2020 affecting Web App - Canada and Web App - US West, lasting 8h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2020, 04:25 AM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.
- investigating Oct 13, 2020, 04:54 AM UTC
We've been in touch with the Payfirma team about their outage, and will continue to post updates here once we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
- investigating Oct 13, 2020, 05:21 AM UTC
The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting updates here as soon as we have them. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
- investigating Oct 13, 2020, 06:08 AM UTC
The Payfirma team is working with their gateway provider on the current payment challenges. We'll be posting our next update here around 6am PST, as they continue to investigate and fix the challenge over night. Clinics using Jane Payments in-app through Stripe or in-person on Square Terminal are unaffected.
- resolved Oct 13, 2020, 12:50 PM UTC
This incident was resolved shortly after 3am PST.