Jane experienced a minor incident on March 26, 2021 affecting Web App - Canada and Web App - US West, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 26, 2021, 09:25 PM UTC
Square's payment system is currently experiencing some trouble. Their team is aware of the issue and is working on a resolution as swiftly as possible. We'll update this incident when more information is available.
- identified Mar 26, 2021, 09:57 PM UTC
Square's payment system is still experiencing some challenges. Their Engineering team has confirmed that they identified the root cause of the issues, and are impacting working diligently to implement a fix.
- monitoring Mar 26, 2021, 10:30 PM UTC
Square seems to have resolved the challenges with their payment services. We're still going to keep a close eye on it for a little while though.
- resolved Mar 26, 2021, 11:29 PM UTC
Looks like we're in the clear. Apologies for the rocky end to the work week! Have a great weekend.