Jane incident
TELUS eClaims submissions are currently not going through
Jane experienced a minor incident on May 11, 2021 affecting Web App - Canada, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - Canada
Update timeline
- investigating May 11, 2021, 09:58 PM UTC
Submissions to TELUS eClaims in Jane and directly through the portal are currently experiencing some trouble. Their team is aware of the issue and is working on a resolution as swiftly as possible. We’ll update this incident when more information is available.
- investigating May 12, 2021, 01:07 AM UTC
The TELUS team is continuing to work on a resolution as quickly as possible. We'll update this incident when more information is available.
- monitoring May 12, 2021, 01:22 AM UTC
A fix has been implemented by TELUS. We will continue to monitor the eClaims integration for any further issues.
- resolved May 12, 2021, 01:31 AM UTC
This incident has been resolved.