Jane experienced a notice incident on June 29, 2021 affecting Web App - Canada and Web App - US West, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating Jun 29, 2021, 05:05 PM UTC
We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe or Square are unaffected.
- investigating Jun 29, 2021, 05:24 PM UTC
The Payfirma Team is still investigating the source of the payment challenges, and we'll continue to update you here when we have more information. Clinics using Jane Payments through Stripe or Square are unaffected.
- monitoring Jun 29, 2021, 05:33 PM UTC
Looking like we're in the clear! We'll continue to closely monitor payments through our Payfirma integration for a little bit.
- resolved Jun 29, 2021, 05:49 PM UTC
This incident has been resolved ✅