Jane experienced a notice incident on January 4, 2022 affecting Web App - Canada and Web App - US West, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2022, 02:04 AM UTC
The Payfirma integration is currently experiencing some unexpected downtime, and we're working with their team to find out why! Clinics using Jane Payments through Stripe or Square are not affected.
- investigating Jan 04, 2022, 02:20 AM UTC
We're continuing to work with the Payfirma team on this, and we're hoping they'll have their payment systems up and running again soon. Clinics using Jane Payments through Stripe or Square are not affected.
- investigating Jan 04, 2022, 02:39 AM UTC
We're still working with the Payfirma team on this, and we're hoping they'll have their payment systems up and running again soon. Clinics using Jane Payments through Stripe or Square are not affected.
- monitoring Jan 04, 2022, 03:12 AM UTC
Looks like Payfirma payments are processing again. We're going to monitor this closely before we mark it as Resolved though.
- resolved Jan 04, 2022, 03:33 AM UTC
Payfirma payments are processing again. Have a lovely evening, everyone.