iZettle incident

Issue with Currency Display in Back Office

Critical Resolved View vendor source →

iZettle experienced a critical incident on September 25, 2025 affecting Sweden and Norway and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:19 PM UTC
Resolved
Sep 25, 2025, 09:17 PM UTC
Duration
2h 57m
Detected by Pingoru
Sep 25, 2025, 06:19 PM UTC

Affected components

SwedenNorwayDenmarkMexico

Update timeline

  1. investigating Sep 25, 2025, 06:19 PM UTC

    Some merchants are currently experiencing an issue where the wrong currency is displayed in the back office. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates. Thank you for your patience.

  2. investigating Sep 25, 2025, 06:29 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2025, 09:17 PM UTC

    This incident has been resolved.