IWT incident

Authentication Issue

Critical Resolved View vendor source →

IWT experienced a critical incident on May 13, 2021, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2021, 12:10 PM UTC
Resolved
May 13, 2021, 12:50 PM UTC
Duration
40m
Detected by Pingoru
May 13, 2021, 12:10 PM UTC

Update timeline

  1. resolved May 13, 2021, 01:21 PM UTC

    Around 7:10 AM CDT we began noticing internal authentication errors within our application. This was caused by a piece of our infrastructure that had failed. Once we became aware of the issue we immediately engaged our redundant systems to perform this task and alleviate the problem. This issue was completely resolved by 7:50 AM CDT