itopia experienced a critical incident on July 2, 2018 affecting Main Portal, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2018, 03:32 PM UTC
We are currently experiencing a service disruption. Our software team team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.
- investigating Jul 02, 2018, 04:08 PM UTC
We are continuing to investigate the issue and will post another update shortly.
- monitoring Jul 02, 2018, 04:21 PM UTC
The itopia CAS portal is back online. Our team will continue to monitor before resolving this issue. We will send an additional update in 30 minutes.
- resolved Jul 02, 2018, 04:49 PM UTC
This issue has been resolved. Our team will now start working on an analysis of the root cause of the incident which we'll share as soon as ready. Thank you for your patience.