itopia incident
Service disruption: myrdp.download portal and Google authentication
itopia experienced a critical incident on September 4, 2019 affecting Main Portal and RDP Download Portal, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2019, 03:33 PM UTC
We are currently experiencing a service disruption affecting myrdp.download portal and Google authentication to cas.itopia.com. You may experience login issues when using "Sign in with Google" option and accessing myrdp.download portal. Our software team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.
- investigating Sep 04, 2019, 03:34 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 04, 2019, 04:01 PM UTC
The issues with Google authentication and myrdp.download portal have been resolved. We keep monitoring the performance to ensure full recovery of our services.
- resolved Sep 04, 2019, 05:28 PM UTC
Issues affecting myrdp.download portal and Google authentication to cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.