itopia experienced a minor incident on November 22, 2019 affecting Main Portal, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2019, 02:59 PM UTC
We are currently experiencing a service disruption affecting Google authentication to cas.itopia.com for customer in the South Florida Area. You may experience login issues when using "Sign in with Google". The authentication using username and password is working as expected.
- monitoring Nov 22, 2019, 04:08 PM UTC
The issues with Google authentication have been resolved. We keep monitoring the performance to ensure full recovery of our services.
- resolved Nov 22, 2019, 04:30 PM UTC
The issue affecting the Google authentication to cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.