itopia incident

Service disruption: myrdp.download portal and cas.itopia.com

Critical Resolved View vendor source →

itopia experienced a critical incident on November 16, 2020 affecting Main Portal and RDP Download Portal, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2020, 04:04 PM UTC
Resolved
Nov 16, 2020, 04:31 PM UTC
Duration
26m
Detected by Pingoru
Nov 16, 2020, 04:04 PM UTC

Affected components

Main PortalRDP Download Portal

Update timeline

  1. investigating Nov 16, 2020, 04:04 PM UTC

    We are currently experiencing service disruption due to Firebase Hosting connectivity issues. Your GCP resources including the end-user login to their cloud desktops remain unaffected. We will provide further updates as soon as they become available.

  2. monitoring Nov 16, 2020, 04:22 PM UTC

    The issues affecting myrdp.download and cas.itopia.com have been resolved. We keep monitoring the performance to ensure the full recovery of our services.

  3. resolved Nov 16, 2020, 04:31 PM UTC

    The Issues affecting myrdp.download and cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.