itopia experienced a notice incident on February 19, 2019 affecting Insights, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Insights
Update timeline
- investigating Feb 19, 2019, 11:04 PM UTC
We are currently experiencing a visual issue with Insights module. The issue is affecting the ability to see Insights components correctly. The data remains unaffected and is still being collected and safely stored in GCP BigQuery. Our team is working to identify the root cause and implement a solution.
- identified Feb 20, 2019, 04:58 PM UTC
Our team identified the issue and is working on recreating the Insights database to restore the full functionality of Insights features.
- monitoring Feb 21, 2019, 03:28 PM UTC
Insights module functionality have been restored and our team keeps monitoring the performance to ensure consistency.
- resolved Feb 22, 2019, 10:51 PM UTC
This incident has been resolved.