itopia experienced a major incident on May 2, 2019 affecting Main Portal, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2019, 09:08 PM UTC
We are currently experiencing CAS service disruption due to Azure network connectivity issues. Your GCP resources including the end user login to their cloud desktops is unaffected. We will provide further updates as soon as they become available.
- identified May 02, 2019, 10:20 PM UTC
Azure engineers have identified the underlying root cause as a name server delegation issue with DNS resolution, affecting network connectivity and downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. Mitigation has been applied, and engineering teams are clearing resolver cache to fully mitigate the issue. Most services are showing recovery.
- resolved May 03, 2019, 12:02 AM UTC
Azure services that affected CAS portal availability have recovered. All services are operating normally.