itopia incident
Service Disruption: cas.itopia.com, portal.cloudvdi.net and myrdp.download portal
itopia experienced a major incident on April 1, 2021 affecting Core and Signup and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2021, 10:02 PM UTC
itopia's CAS Portal (cas.itopia.com) and associated web portals (portal.cloudvdi.net and myrdp.download) are currently unavailable. End-users of Cloud Desktops are not impacted. itopia has opened a case with Google Cloud, but this appears to be a DNS issue related to a 3rd party provider. More updates to follow as soon as they become available. We apologize for any inconvenience.
- investigating Apr 01, 2021, 10:46 PM UTC
Service should now be back to normal. Access to itopia's CAS portal (cas.itopia.com) and associated web portals (portal.cloudvdi.net and myrdp.download) is restored. We'll continue to monitor the situation closely. As always, don't hesitate to reach-out to itopia's Help Desk with any questions ([email protected]).
- resolved Apr 01, 2021, 11:31 PM UTC
This incident has been resolved.