IT Portal incident

Backend Issues in the US Cloud

Notice Resolved View vendor source →

IT Portal experienced a notice incident on January 12, 2021 affecting US API and US Cloud, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2021, 12:57 PM UTC
Resolved
Jan 12, 2021, 12:57 PM UTC
Duration
—
Detected by Pingoru
Jan 12, 2021, 12:57 PM UTC

Affected components

US APIUS Cloud

Update timeline

  1. resolved Jan 12, 2021, 12:57 PM UTC

    Our API server was hardcoded to talk directly to the node that was taken offline yesterday for a particular backend operation. This process ran away and caused a memory leak. The process has been updated to use DNS and should no longer occur. It has been resolved.