I.T Communications Limited incident

Inbound / Outbound Calls Not Working

Major Resolved View vendor source →

I.T Communications Limited experienced a major incident on March 20, 2017, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2017, 04:30 PM UTC
Resolved
Mar 20, 2017, 05:19 PM UTC
Duration
48m
Detected by Pingoru
Mar 20, 2017, 04:30 PM UTC

Update timeline

  1. investigating Mar 20, 2017, 04:30 PM UTC

    We are aware that some clients are currently having issues receiving calls, this is currently being investigated. Further updates will follow in due course.

  2. identified Mar 20, 2017, 05:12 PM UTC

    Further to our earlier notice, we have isolated the fault and service is being restored, we will update again with more details in a few moments. Thank you for your patience.

  3. resolved Mar 20, 2017, 05:19 PM UTC

    We can now confirm that our carrier has isolated the issue to a faulty cable within one of their datacentres. A datacentre engineer was on site this afternoon attending third party equipment located in the carrier suite, and they believe that some slight disturbance in this area has caused a cable to fail. As soon as the carrier was able to locate the fault, they arranged for an engineer to replace the cable and service has now been fully restored. Please accept our sincere apologies for the disruption this has caused.