I.T Communications Limited incident

The London Internet Exchange (Linx) Outage

Notice Resolved View vendor source →

I.T Communications Limited experienced a notice incident on September 30, 2020, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2020, 02:57 PM UTC
Resolved
Sep 30, 2020, 10:02 PM UTC
Duration
7h 4m
Detected by Pingoru
Sep 30, 2020, 02:57 PM UTC

Update timeline

  1. investigating Sep 30, 2020, 02:57 PM UTC

    The London Internet Exchange (Linx) is experiencing issues at both Lon1 and Lon2, this will affect most ISPs in the UK including I.T Communications. Depending on how your ISP routes traffic, you may be experiencing a total loss of service including general internet access. Update to follow.

  2. investigating Sep 30, 2020, 02:59 PM UTC

    We will be moving re-routing traffic as to restore service.

  3. monitoring Sep 30, 2020, 03:08 PM UTC

    Traffic should now be routed away from the affected network and service resumed.

  4. resolved Sep 30, 2020, 10:02 PM UTC

    This incident has been resolved.