I.T Communications Limited experienced a minor incident on March 18, 2017, lasting 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 18, 2017, 12:34 PM UTC
One of our Carriers is currently having an issue preventing some outbound calls from working. We are now re-routing outbound calls to avoid this issue while the affected carrier resolves the issues.
- monitoring Mar 18, 2017, 12:45 PM UTC
Outbound Calls have now been re-routed via another carrier and should work without further issue.
- monitoring Mar 18, 2017, 12:53 PM UTC
it would seem a few internet providers are also experiencing issues at the moment. Initial investigations seem to point to an outage in the Slough Data Centre which is affecting most ISPs who provide services from this Data Centre. We will leave calls re-routed until we receive notification that the issues have been resolved.
- monitoring Mar 18, 2017, 01:15 PM UTC
If anyone is still having issues please check http://downdetector.co.uk/archive/ and select your internet access provider from the list to see their current status.
- resolved Mar 18, 2017, 01:25 PM UTC
We have had notification that the affected carrier has now managed to restore service. We have tested a few calls and all seems to be ok. We have therefore restored the original routing. If you notice any further issues, please open a support ticket by sending an email to [email protected]