I.T Communications Limited incident

Outbound Calls Failing

Notice Resolved View vendor source →

I.T Communications Limited experienced a notice incident on November 29, 2017, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2017, 03:03 PM UTC
Resolved
Nov 29, 2017, 05:48 PM UTC
Duration
2h 45m
Detected by Pingoru
Nov 29, 2017, 03:03 PM UTC

Update timeline

  1. investigating Nov 29, 2017, 03:03 PM UTC

    We have been notified by some customers outbound calls are failing. We have looked at the logs and it appears one of our carriers is having issues. We are now in the process of re-routing outbound calls away from the provider.

  2. identified Nov 29, 2017, 03:13 PM UTC

    We have received an update from the affected carrier to say the issue is now resolved. We will continue to leave the calls routed away until we have fully tested and confirmed this to be the case.

  3. resolved Nov 29, 2017, 05:48 PM UTC

    We have completed tests and all looks fine now. We have therefore restored original call routing