I.T Communications Limited incident

PBX-CL1 03 - Down

Critical Resolved View vendor source →

I.T Communications Limited experienced a critical incident on July 31, 2020 affecting Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2020, 11:54 AM UTC
Resolved
Jul 31, 2020, 04:15 PM UTC
Duration
4h 20m
Detected by Pingoru
Jul 31, 2020, 11:54 AM UTC

Affected components

Soft-Switch PBX - pbx-cl1-03.soft-switch-pbx.uk

Update timeline

  1. investigating Jul 31, 2020, 11:54 AM UTC

    There is a fault with the Network Card in the server for PBX-03 which may have been the cause of audio loss during calls. We are migrating the server to new hardware, if customers do not have service at the moment. Please reboot the phones. This will ensure they move to PBX-02

  2. resolved Jul 31, 2020, 04:15 PM UTC

    We completed the migration shortly after 2pm, we have since had no reports of any issues on this cluster.