I.T Communications Limited incident

Incident at the Volta Data Centre

Notice Resolved View vendor source →

I.T Communications Limited experienced a notice incident on October 13, 2020, lasting 13h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 08:25 AM UTC
Resolved
Oct 13, 2020, 09:29 PM UTC
Duration
13h 3m
Detected by Pingoru
Oct 13, 2020, 08:25 AM UTC

Update timeline

  1. investigating Oct 13, 2020, 08:25 AM UTC

    We are investigating an issue that appears to be at the Volta Data Centre. Update to follow.

  2. investigating Oct 13, 2020, 08:39 AM UTC

    Our network team are still investigating to find the cause of the fault which may be causing VoIP Issues.

  3. investigating Oct 13, 2020, 08:49 AM UTC

    It would appear to be related to one of our IP Transit Providers at Volta Data Centre having issues. This is causing packet loss into and out of our network. The IP Transit Provider is aware of the issue and is currently working on a fix. Update to follow.

  4. investigating Oct 13, 2020, 09:09 AM UTC

    Our IP Transit Provider continues to work on the fault that is causing issues for our customers. We are chasing for updates

  5. investigating Oct 13, 2020, 09:13 AM UTC

    We are starting to see the packet loss issue improve now and the faults showing on our Internal monitoring are starting to clear.

  6. monitoring Oct 13, 2020, 10:40 AM UTC

    The issue seems to have cleared now, however, service is still at risk until we are told officially the problem is resolved. A full RFO will be released.

  7. resolved Oct 13, 2020, 09:29 PM UTC

    This incident has been resolved.