I.T Communications Limited incident

Soft-Switch PBX CL2 03 CPU Load Issues

I.T Communications Limited experienced a minor incident on September 6, 2021 affecting Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Sep 06, 2021, 12:20 PM UTC
Resolved: Sep 06, 2021, 01:00 PM UTC
Duration: 40m
Detected by Pingoru: Sep 06, 2021, 12:20 PM UTC

Affected components

Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk

Update timeline

identified Sep 06, 2021, 12:20 PM UTC

We are aware of an issue at the moment with one of the server nodes in Soft-Switch Cluster CL2 We are investigating at the moment to find out what the cause is.
monitoring Sep 06, 2021, 12:27 PM UTC

Following the changes made to the server node, PBX-CL2-03 is now back in service. Just waiting for the Databases to catch up with any changes while PBX-03 was out of service. We will continue to monitor the node and take action if the CPU load increases again.
resolved Sep 06, 2021, 01:00 PM UTC

node is now reporting normal CPU Usage, We will continue to monitor closely.