I.T Communications Limited incident

London Internet Exchange (Lon1) Loss of Service

Critical Resolved View vendor source →

I.T Communications Limited experienced a critical incident on November 10, 2021 affecting London LINX Lon 1, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2021, 12:59 PM UTC
Resolved
Nov 10, 2021, 01:15 PM UTC
Duration
15m
Detected by Pingoru
Nov 10, 2021, 12:59 PM UTC

Affected components

London LINX Lon 1

Update timeline

  1. investigating Nov 10, 2021, 12:59 PM UTC

    We have lost access to London Internet Exchange (Lon1). Traffic will automatically reroute until the issue is resolved. We have dispatched an engineer to check our Linx Fibre Cable at the Volta Data Centre before raising this as a fault with the London Internet Exchange (Lon1)

  2. resolved Nov 10, 2021, 01:15 PM UTC

    This is now fixed. It was due to a fibre cable issue outside of our network.