I.T Communications Limited incident

Issue causing same calls to fail

Major Resolved View vendor source →

I.T Communications Limited experienced a major incident on November 20, 2024 affecting Outbound Calling and Inbound Calling, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 10:44 AM UTC
Resolved
Nov 20, 2024, 11:45 AM UTC
Duration
1h
Detected by Pingoru
Nov 20, 2024, 10:44 AM UTC

Affected components

Outbound CallingInbound Calling

Update timeline

  1. investigating Nov 20, 2024, 10:44 AM UTC

    We have had reports of some calls are failing for both inbound and outbound. We are Investigating the issue and an update will be posted ASAP.

  2. investigating Nov 20, 2024, 10:51 AM UTC

    We are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.

  3. identified Nov 20, 2024, 11:08 AM UTC

    Following on from the below notice - we are aware that customers have experienced issues with both inbound and outbound calls this morning. Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

  4. identified Nov 20, 2024, 11:14 AM UTC

    We are still experiencing some issues with both inbound and outbound calls. Our engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

  5. resolved Nov 20, 2024, 11:45 AM UTC

    The issue affecting inbound and outbound calls this morning is now cleared. Our engineers are in the process of investigating and more details will follow as soon as we can. We sincerely apologise for the disruption this morning.