IsDown incident

Issue with Custom Monitors in the North America Region

Major Resolved View vendor source →

IsDown experienced a major incident on December 12, 2024 affecting Monitors ( Websites ), lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 10:54 PM UTC
Resolved
Dec 13, 2024, 01:19 AM UTC
Duration
2h 25m
Detected by Pingoru
Dec 12, 2024, 10:54 PM UTC

Affected components

Monitors ( Websites )

Update timeline

  1. investigating Dec 12, 2024, 10:54 PM UTC

    We are currently investigating issues with the North American servers responsible for testing the uptime of custom monitors.

  2. identified Dec 12, 2024, 11:48 PM UTC

    The issue is related to a problem with our cloud provider (https://status.digitalocean.com/incidents/ndhzmhvjpy80), and we’re trying to determine if there is a workaround.

  3. identified Dec 13, 2024, 12:22 AM UTC

    We continue to monitor the situation and are working to find a workaround. In the meantime, we have disabled the North America region to prevent false positives.

  4. resolved Dec 13, 2024, 01:19 AM UTC

    This incident has been resolved.