IRONSCALES incident

Downgraded scanning and incident escalations

Major Resolved View vendor source →

IRONSCALES experienced a major incident on April 4, 2023 affecting Office 365 Protection and Google Workspace Protection, lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 09:10 AM UTC
Resolved
Apr 05, 2023, 08:30 AM UTC
Duration
23h 20m
Detected by Pingoru
Apr 04, 2023, 09:10 AM UTC

Affected components

Office 365 ProtectionGoogle Workspace Protection

Update timeline

  1. identified Apr 04, 2023, 10:28 AM UTC

    since 5:10am EST an issue with one of our database tables is preventing IRONSCALES US system from escalation of incidents that should derive from our scanners. affecting : * escalation (Malware & URL Protection) * auto-resolution (by 3d-party scanners). * processing scan results for new links. This does not apply to AI based escalations that has no issue. Our team has identified the issue and is working on a fix .

  2. identified Apr 04, 2023, 10:29 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 04, 2023, 10:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 04, 2023, 04:47 PM UTC

    Our engineering teams have identified the root cause and are in process of applying a solution.

  5. resolved Apr 05, 2023, 08:51 AM UTC

    A fix was implemented by our team to the affected database tables escalations and scanning should resume as expected.