IRONSCALES incident

Planned maintenance Ironscales US Database upgrade

Major Resolved View vendor source →

IRONSCALES experienced a major incident on June 4, 2023 affecting Dashboard and AppAPI and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2023, 08:08 AM UTC
Resolved
Jun 04, 2023, 09:23 AM UTC
Duration
1h 14m
Detected by Pingoru
Jun 04, 2023, 08:08 AM UTC

Affected components

DashboardAppAPIOffice 365 ProtectionGoogle Workspace ProtectionPhishing Simulation and Training

Update timeline

  1. investigating Jun 04, 2023, 08:08 AM UTC

    As part of our regular updates to our infrastructure we are upgrading our main database system for our US customers using members.ironscales.com to use the latest version, support latest security fixes , and introduce performance enhancements . The Ironscales US platform is expected to have downtime for up to 2 hours. Scan-backs and email inspection would pause and resume after the maintenance is over.

  2. investigating Jun 04, 2023, 08:26 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 04, 2023, 09:23 AM UTC

    the database system of Ironscales US has been upgraded successfully.