IRONSCALES experienced a critical incident on September 22, 2023 affecting Office 365 Protection and Google Workspace Protection and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2023, 12:32 PM UTC
we are investigating a issue with email inspection in IRONSCALES EU region. (members.eu.ironscales.com), our engineering team is working to resolve the issue.
- identified Sep 22, 2023, 12:32 PM UTC
we have identified the source cause of the issue and working to resolve it.
- resolved Sep 22, 2023, 12:51 PM UTC
Our team identified and restarted the faulty infrastructure components , IRONSCALES EU platform is back online with realtime protection. emails and messages received during the downtime would be processed and inspected now. we will keep monitoring the system's health to make sure everything works as expected.