IRONSCALES Outage History

IRONSCALES is up right now

IRONSCALES had 12 outages in the last 2 years totaling 159h 53m of downtime — averaging 0.5 incidents per month.

There were 12 IRONSCALES outages since June 17, 2024 totaling 159h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ironscales.com

Major May 13, 2026

Incidents' page is not loading

Detected by Pingoru
May 13, 2026, 10:15 AM UTC
Resolved
May 13, 2026, 12:24 PM UTC
Duration
2h 8m
Affected: DashboardDashboardDashboard
Timeline · 4 updates
  1. investigating May 13, 2026, 10:15 AM UTC

    IRONSCALES is experiencing an outage with incident loading. IRONSCALES protection system is still active, and all mailboxes are still being monitored and protected. IRONSCALES engineers are actively working on resolving this issue as soon as possible as it is our highest priority at this moment.

  2. identified May 13, 2026, 10:49 AM UTC

    The issue was identified, and IRONSCALES is now deploying the fix.

  3. monitoring May 13, 2026, 11:01 AM UTC

    The fix was delivered, and IRONSCALES is monitoring the situation.

  4. resolved May 13, 2026, 12:24 PM UTC

    This incident has been fully resolved. No impact on processing, analysis, or remediation of the emails was encountered during this incident. IRONSCALES is updating its internal procedures to prevent similar issues in the future.

Read the full incident report →

Critical March 1, 2026

UAE region is experiencing issues due to AWS infrastructure downtime

Detected by Pingoru
Mar 01, 2026, 01:29 PM UTC
Resolved
Mar 01, 2026, 07:44 PM UTC
Duration
6h 14m
Affected: DashboardAppAPIOffice 365 ProtectionGoogle Workspace Protection
Timeline · 4 updates
  1. investigating Mar 01, 2026, 01:29 PM UTC

    We are currently investigating the issue and mitigation possibilities.

  2. investigating Mar 01, 2026, 02:44 PM UTC

    Our engineers applied a workaround and recovered inspections and other functions, Dashboard access is still affected.

  3. monitoring Mar 01, 2026, 03:48 PM UTC

    A fix to Dashboard access has been applied , our teams are monitoring the system and mitigating AWS infrastructure issue.

  4. resolved Mar 01, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2025

Intermittent Issues with the Investigation Page in US-Hosted Environments

Detected by Pingoru
Aug 28, 2025, 04:01 PM UTC
Resolved
Aug 31, 2025, 12:30 PM UTC
Duration
2d 20h
Affected: Dashboard
Timeline · 4 updates
  1. investigating Aug 28, 2025, 02:43 PM UTC

    IRONSCALES is currently investigating an issue affecting the Investigation page in US-hosted environments. While the page remains accessible, some users may experience partial functionality or delays in content display. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.

  2. monitoring Aug 28, 2025, 04:01 PM UTC

    IRONSCALES has resolved the issue that impacted the Investigation page in US-hosted environments, and full functionality has been restored. We are still monitoring

  3. monitoring Aug 28, 2025, 06:03 PM UTC

    The Investigation page in US-hosted IRONSCALES environments is now fully accessible. A partial data gap of approximately 2.5 hours has been identified during the disruption period. IRONSCALES is reviewing recovery options to determine if some of this data can be restored. All email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident.

  4. resolved Aug 31, 2025, 12:30 PM UTC

    The issue affecting the Investigation tab in US-hosted IRONSCALES environments has been fully resolved. A partial data gap of approximately 2.5 hours occurred during the disruption period. Core email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident. System functionality is now stable, and no further impact is expected.

Read the full incident report →

Minor June 16, 2025

Email Inspection Delays for O365 Customers in US Region

Detected by Pingoru
Jun 16, 2025, 12:36 PM UTC
Resolved
Jun 16, 2025, 04:26 PM UTC
Duration
3h 50m
Affected: Office 365 Protection
Timeline · 4 updates
  1. investigating Jun 16, 2025, 12:36 PM UTC

    IRONSCALES is currently experiencing delays in email inspection and mitigation processes for O365 customers hosted in the US region. The R&D team is actively investigating the issue to identify the root cause and implement a resolution. Email delivery remains unaffected, and messages continue to flow into the system as expected.

  2. identified Jun 16, 2025, 01:08 PM UTC

    IRONSCALES has identified the cause of the email inspection delays affecting O365 customers in US-hosted IRONSCALES environments. The issue is related to the system’s responsiveness to increased email traffic volume. Mitigation efforts have been applied to improve processing capacity, and delays are expected to be fully resolved within approximately two hours. Email delivery and security inspections remain fully operational.

  3. monitoring Jun 16, 2025, 03:44 PM UTC

    IRONSCALES has completed the processing of delayed inspection and mitigation processes for O365 customers in US-hosted environments. System operations have returned to normal, and inspection times are back to expected levels. The team is continuing to closely monitor the email queue to ensure sustained performance.

  4. resolved Jun 16, 2025, 04:26 PM UTC

    The issue affecting inspection and mitigation processes for O365 customers in US-hosted IRONSCALES environments has been fully resolved. System performance has remained stable, and no further delays have been observed. IRONSCALES continues to monitor all systems to ensure ongoing reliability. We appreciate your patience and understanding throughout this incident.

Read the full incident report →

Major May 11, 2025

Intermittent SSO Login Issues in EU-Hosted IRONSCALES Environments

Detected by Pingoru
May 11, 2025, 03:30 PM UTC
Resolved
May 13, 2025, 03:15 PM UTC
Duration
1d 23h
Affected: Dashboard
Timeline · 2 updates
  1. investigating May 13, 2025, 12:26 PM UTC

    The root cause remains under investigation by IRONSCALES. Efforts are also underway to identify and apply a suitable workaround. Please note that email flow and security inspections remain fully operational — all emails are being delivered and inspected as usual.

  2. resolved May 13, 2025, 05:32 PM UTC

    The issue was successfully resolved.

Read the full incident report →

Major February 20, 2025

Dashboard is slow

Detected by Pingoru
Feb 20, 2025, 11:00 PM UTC
Resolved
Feb 20, 2025, 06:15 PM UTC
Duration
—
Affected: DashboardOffice 365 ProtectionGoogle Workspace Protection
Timeline · 6 updates
  1. investigating Feb 18, 2025, 08:19 PM UTC

    We are experiencing a degradation in our dashboard. The team is investigating.

  2. investigating Feb 19, 2025, 11:43 AM UTC

    We are still looking into the issue.

  3. investigating Feb 19, 2025, 05:04 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 20, 2025, 01:48 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 20, 2025, 09:30 AM UTC

    A fix was implemented, and the dashboard is fully functional now. We are still closely monitoring the situation.

  6. resolved Feb 24, 2025, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025

Intermittent Disruptions in the US-hosted IRONSCALES environments

Detected by Pingoru
Feb 19, 2025, 02:30 PM UTC
Resolved
Feb 20, 2025, 06:15 PM UTC
Duration
1d 3h
Affected: DashboardAppAPIOffice 365 ProtectionGoogle Workspace ProtectionMS Teams Protection
Timeline · 6 updates
  1. investigating Feb 19, 2025, 06:51 PM UTC

    Dear customers, IRONSCALES has been experiencing intermittent issues in the US-hosted data center since morning GMT due to an unplanned database issue. This affects all customers that are hosted in our US data-center. At the moment, there are no new incidents being created. Your email flow is not interrupted, and all emails are arriving as usual. We are in the process of fixing it with the highest priority.

  2. investigating Feb 19, 2025, 10:18 PM UTC

    We are continuing to work on the issue. The technical team succeeded in narrowing down the problem and is now working closely with the AWS team and testing several possible solutions. We will follow up with more updates soon.

  3. identified Feb 20, 2025, 01:47 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Feb 20, 2025, 09:34 AM UTC

    We are in the final stages of implementing the fix, and we can already observe significant improvements in the system's performance.

  5. monitoring Feb 20, 2025, 12:07 PM UTC

    We would like to inform you that the service disruption in our US-hosted data center has been fully resolved. IRONSCALES has successfully processed the backlog of delayed emails, and no data loss has occurred. All systems are now fully operational, and the issue is considered closed. We appreciate your patience and support. We are still closely monitoring the status of all systems.

  6. resolved Feb 24, 2025, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 1, 2024

US dashboard not accessible

Detected by Pingoru
Dec 01, 2024, 07:33 PM UTC
Resolved
Dec 01, 2024, 08:51 PM UTC
Duration
1h 18m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Dec 01, 2024, 07:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 01, 2024, 08:16 PM UTC

    Problem identified and service restored - still monitoring

  3. resolved Dec 01, 2024, 08:51 PM UTC

    DB issue causing the DT was fixed.

Read the full incident report →

Major August 21, 2024

Ironscales US - Email inspection and mitigation is delayed

Detected by Pingoru
Aug 21, 2024, 06:30 PM UTC
Resolved
Aug 21, 2024, 07:50 PM UTC
Duration
1h 20m
Affected: Office 365 ProtectionGoogle Workspace Protection
Timeline · 3 updates
  1. investigating Aug 21, 2024, 06:30 PM UTC

    Hello, our team is investigating an issue with realtime emails inspection and mitigation in the Ironscales US platform, we are working to identify and fix the problem and would update on progress. Thank you, IRONSCALES

  2. monitoring Aug 21, 2024, 07:32 PM UTC

    The underlying error in the application infrastructure has been diagnosed and fixed, Email are inspected and mitigated in real-time. our team is monitoring.

  3. resolved Aug 21, 2024, 07:50 PM UTC

    The issue has been resolved .

Read the full incident report →

Major August 18, 2024

Scheduled maintenance IRONSCALES US Platform - continues

Detected by Pingoru
Aug 18, 2024, 10:23 AM UTC
Resolved
Aug 18, 2024, 10:47 AM UTC
Duration
24m
Affected: DashboardAppAPIOffice 365 ProtectionGoogle Workspace ProtectionPhishing Simulation and TrainingMS Teams Protection
Timeline · 2 updates
  1. identified Aug 18, 2024, 10:23 AM UTC

    Hello, The scheduled maintenance of IRONSCALES US Platform continues after a delayed start, our engineers are completing the procedure, estimated time to finish and to be back online is between 30 to 60 min. Thank you IRONSCALES Team.

  2. resolved Aug 18, 2024, 10:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2024

Incident Details Missing in US

Detected by Pingoru
Jun 18, 2024, 05:51 AM UTC
Resolved
Jun 18, 2024, 06:29 AM UTC
Duration
38m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Jun 18, 2024, 05:51 AM UTC

    Attention: We are currently experiencing an issue with incident details not displaying in the UI. Our team is actively investigating the problem. Thank you for your patience.

  2. monitoring Jun 18, 2024, 06:11 AM UTC

    Incident details are now displaying in the UI. We have identified a DB issue and fixed. We are still monitoring

  3. resolved Jun 18, 2024, 06:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2024

Investigation logs not collected in IRONSCALES US for short period

Detected by Pingoru
Jun 17, 2024, 03:05 PM UTC
Resolved
Jun 17, 2024, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 17, 2024, 03:05 PM UTC

    Our team noticed that the Investigation logs in IRONSCALES US site were not collected for a short period on June 17, 2024, from 1:00 PM to 2:20 PM UTC. Outside of that timeframe, the Investigation logs are available for review on the Investigation page and the issue was addressed. We have identified the cause of the issue and are taking steps to prevent similar incidents in the future.

Read the full incident report →