IRONSCALES experienced a major incident on July 18, 2023 affecting MS Teams Protection, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2023, 03:09 PM UTC
Our engineers identified an issue preventing IRONSCALES protection for Microsoft Teams service for IRONSCALES EU Customers. Other services such as Office 365 email protection are not affected.
- investigating Jul 18, 2023, 07:47 PM UTC
Our engineers have identified that there is a change within the Microsoft API for Teams which is disabling Teams protection for our EU tenant customers. We are still exploring corrective actions we can take for providing MS Teams protection in the EU environment. North American environment Teams Protection is currently operational. Please expect another update by end of day (EST) July 19. Other services such as Office 365 email protection are not affected at this time.
- identified Jul 19, 2023, 09:23 AM UTC
Our teams have identified the source of the issue and are researching a solution.
- monitoring Jul 19, 2023, 11:28 AM UTC
A fix has been deployed to our EU production system and MS Teams protection in the EU environment should be operational, we are monitoring the results and will send follow-up updates.
- resolved Jul 19, 2023, 04:10 PM UTC
Microsoft Teams protection is now fully operational. IRONSCALES will keep monitoring Microsoft API for any additional changes