IRONSCALES Outage History
IRONSCALES is up right nowPingoru has recorded 33 incidents for IRONSCALES: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Major May 13, 2026 Incidents' page is not loading 2h 8m Dashboard, Dashboard, Dashboard
Started May 13, 2026, 10:15 AM UTC· resolved May 13, 2026, 12:24 PM UTC
- investigating May 13, 2026, 10:15 AM UTC
IRONSCALES is experiencing an outage with incident loading. IRONSCALES protection system is still active, and all mailboxes are still being monitored and protected. IRONSCALES engineers are actively working on resolving this issue as soon as possible as it is our highest priority at this moment.
- identified May 13, 2026, 10:49 AM UTC
The issue was identified, and IRONSCALES is now deploying the fix.
- monitoring May 13, 2026, 11:01 AM UTC
The fix was delivered, and IRONSCALES is monitoring the situation.
- resolved May 13, 2026, 12:24 PM UTC
This incident has been fully resolved. No impact on processing, analysis, or remediation of the emails was encountered during this incident. IRONSCALES is updating its internal procedures to prevent similar issues in the future.
Critical March 1, 2026 UAE region is experiencing issues due to AWS infrastructure downtime 6h 14m Dashboard, AppAPI, Office 365 Protection, Google Workspace Protection
Started Mar 01, 2026, 01:29 PM UTC· resolved Mar 01, 2026, 07:44 PM UTC
- investigating Mar 01, 2026, 01:29 PM UTC
We are currently investigating the issue and mitigation possibilities.
- investigating Mar 01, 2026, 02:44 PM UTC
Our engineers applied a workaround and recovered inspections and other functions, Dashboard access is still affected.
- monitoring Mar 01, 2026, 03:48 PM UTC
A fix to Dashboard access has been applied , our teams are monitoring the system and mitigating AWS infrastructure issue.
- resolved Mar 01, 2026, 07:44 PM UTC
This incident has been resolved.
Major August 28, 2025 Intermittent Issues with the Investigation Page in US-Hosted Environments 2d 21h Dashboard
Started Aug 28, 2025, 02:43 PM UTC· resolved Aug 31, 2025, 12:30 PM UTC
- investigating Aug 28, 2025, 02:43 PM UTC
IRONSCALES is currently investigating an issue affecting the Investigation page in US-hosted environments. While the page remains accessible, some users may experience partial functionality or delays in content display. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
- monitoring Aug 28, 2025, 04:01 PM UTC
IRONSCALES has resolved the issue that impacted the Investigation page in US-hosted environments, and full functionality has been restored. We are still monitoring
- monitoring Aug 28, 2025, 06:03 PM UTC
The Investigation page in US-hosted IRONSCALES environments is now fully accessible. A partial data gap of approximately 2.5 hours has been identified during the disruption period. IRONSCALES is reviewing recovery options to determine if some of this data can be restored. All email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident.
- resolved Aug 31, 2025, 12:30 PM UTC
The issue affecting the Investigation tab in US-hosted IRONSCALES environments has been fully resolved. A partial data gap of approximately 2.5 hours occurred during the disruption period. Core email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident. System functionality is now stable, and no further impact is expected.
Minor June 16, 2025 Email Inspection Delays for O365 Customers in US Region 3h 50m Office 365 Protection
Started Jun 16, 2025, 12:36 PM UTC· resolved Jun 16, 2025, 04:26 PM UTC
- investigating Jun 16, 2025, 12:36 PM UTC
IRONSCALES is currently experiencing delays in email inspection and mitigation processes for O365 customers hosted in the US region. The R&D team is actively investigating the issue to identify the root cause and implement a resolution. Email delivery remains unaffected, and messages continue to flow into the system as expected.
- identified Jun 16, 2025, 01:08 PM UTC
IRONSCALES has identified the cause of the email inspection delays affecting O365 customers in US-hosted IRONSCALES environments. The issue is related to the system’s responsiveness to increased email traffic volume. Mitigation efforts have been applied to improve processing capacity, and delays are expected to be fully resolved within approximately two hours. Email delivery and security inspections remain fully operational.
- monitoring Jun 16, 2025, 03:44 PM UTC
IRONSCALES has completed the processing of delayed inspection and mitigation processes for O365 customers in US-hosted environments. System operations have returned to normal, and inspection times are back to expected levels. The team is continuing to closely monitor the email queue to ensure sustained performance.
- resolved Jun 16, 2025, 04:26 PM UTC
The issue affecting inspection and mitigation processes for O365 customers in US-hosted IRONSCALES environments has been fully resolved. System performance has remained stable, and no further delays have been observed. IRONSCALES continues to monitor all systems to ensure ongoing reliability. We appreciate your patience and understanding throughout this incident.
Major May 11, 2025 Intermittent SSO Login Issues in EU-Hosted IRONSCALES Environments 1d 23h Dashboard
Started May 11, 2025, 03:30 PM UTC· resolved May 13, 2025, 03:15 PM UTC
- investigating May 13, 2025, 12:26 PM UTC
The root cause remains under investigation by IRONSCALES. Efforts are also underway to identify and apply a suitable workaround. Please note that email flow and security inspections remain fully operational — all emails are being delivered and inspected as usual.
- resolved May 13, 2025, 05:32 PM UTC
The issue was successfully resolved.
Major February 19, 2025 Intermittent Disruptions in the US-hosted IRONSCALES environments 1d 3h Dashboard, AppAPI, Office 365 Protection, Google Workspace Protection and 1 more
Started Feb 19, 2025, 02:30 PM UTC· resolved Feb 20, 2025, 06:15 PM UTC
- investigating Feb 19, 2025, 06:51 PM UTC
Dear customers, IRONSCALES has been experiencing intermittent issues in the US-hosted data center since morning GMT due to an unplanned database issue. This affects all customers that are hosted in our US data-center. At the moment, there are no new incidents being created. Your email flow is not interrupted, and all emails are arriving as usual. We are in the process of fixing it with the highest priority.
- investigating Feb 19, 2025, 10:18 PM UTC
We are continuing to work on the issue. The technical team succeeded in narrowing down the problem and is now working closely with the AWS team and testing several possible solutions. We will follow up with more updates soon.
- identified Feb 20, 2025, 01:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 20, 2025, 09:34 AM UTC
We are in the final stages of implementing the fix, and we can already observe significant improvements in the system's performance.
- monitoring Feb 20, 2025, 12:07 PM UTC
We would like to inform you that the service disruption in our US-hosted data center has been fully resolved. IRONSCALES has successfully processed the backlog of delayed emails, and no data loss has occurred. All systems are now fully operational, and the issue is considered closed. We appreciate your patience and support. We are still closely monitoring the status of all systems.
- resolved Feb 24, 2025, 12:50 PM UTC
This incident has been resolved.
Major February 18, 2025 Dashboard is slow 1d 21h Dashboard, Office 365 Protection, Google Workspace Protection
Started Feb 18, 2025, 08:19 PM UTC· resolved Feb 20, 2025, 06:15 PM UTC
- investigating Feb 18, 2025, 08:19 PM UTC
We are experiencing a degradation in our dashboard. The team is investigating.
- investigating Feb 19, 2025, 11:43 AM UTC
We are still looking into the issue.
- investigating Feb 19, 2025, 05:04 PM UTC
We are continuing to investigate this issue.
- identified Feb 20, 2025, 01:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2025, 09:30 AM UTC
A fix was implemented, and the dashboard is fully functional now. We are still closely monitoring the situation.
- resolved Feb 24, 2025, 12:50 PM UTC
This incident has been resolved.
Critical December 1, 2024 US dashboard not accessible 1h 18m Dashboard
Started Dec 01, 2024, 07:33 PM UTC· resolved Dec 01, 2024, 08:51 PM UTC
- investigating Dec 01, 2024, 07:33 PM UTC
We are currently investigating this issue.
- monitoring Dec 01, 2024, 08:16 PM UTC
Problem identified and service restored - still monitoring
- resolved Dec 01, 2024, 08:51 PM UTC
DB issue causing the DT was fixed.