IRIS experienced a notice incident on May 23, 2018 affecting Manager and Web and 1 more component, lasting 19d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2018, 10:07 AM UTC
We have received reports that our backend is responding slower than normal to some content related calls. This issue is being investigated.
- investigating May 23, 2018, 11:55 AM UTC
We are continuing to investigate in order to find the cause of this issue. We have updated the impact to Major.
- identified May 23, 2018, 12:59 PM UTC
We have identified that an overload condition in our backend is causing performance to drop. We have implemented a temporary fix to mitigate the performance issue while we work on a solution. Some components have therefor reverted to normal operation. As a result we have reclassified the incident.
- monitoring May 23, 2018, 05:09 PM UTC
Operations have now returned to normal and we will be monitoring the situation over night. There is a possibility that further work have to be performed tomorrow morning. Response times have however returned to normal.
- resolved Jun 11, 2018, 10:30 PM UTC
This incident has been resolved.