IRIS incident

VPN Connectivity Isses

Major Resolved View vendor source →

IRIS experienced a major incident on August 2, 2018 affecting VPN, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2018, 10:44 AM UTC
Resolved
Aug 02, 2018, 01:54 PM UTC
Duration
3h 10m
Detected by Pingoru
Aug 02, 2018, 10:44 AM UTC

Affected components

VPN

Update timeline

  1. identified Aug 02, 2018, 10:44 AM UTC

    We have identified that some customers may notice drops in connectivity on their interface connections to GXP. Engineers are working on a fix. Any queued interface events will be sent during VPN uptime.

  2. resolved Aug 02, 2018, 01:54 PM UTC

    This issue has now been resolved and all our customer VPN tunnels are now stable.