IRIS incident

VPN down

Critical Resolved View vendor source →

IRIS experienced a critical incident on July 20, 2019 affecting VPN, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2019, 09:12 AM UTC
Resolved
Jul 20, 2019, 09:22 AM UTC
Duration
9m
Detected by Pingoru
Jul 20, 2019, 09:12 AM UTC

Affected components

VPN

Update timeline

  1. investigating Jul 20, 2019, 09:12 AM UTC

    VPN connections to and from our datacentre in Amsterdam is currently down. We are investigating and will update this ticket once more information is available.

  2. resolved Jul 20, 2019, 09:22 AM UTC

    This has now been resolved, the root cause was a switch that rebooted in the datacentre due to environmental factors.