IRIS experienced a minor incident on April 5, 2019 affecting Web and Mobile and 1 more component, lasting 9h 45m. The incident has been resolved; the full update timeline is below.
Affected components
WebMobileRoomTableKiosk
Update timeline
- investigating Apr 05, 2019, 05:12 AM UTC
We are currently experiencing slower than normal response times from Guest Apps. We are investigating in order to find the cause of the problem. Updates will be posted as information becomes available.
- identified Apr 05, 2019, 09:35 AM UTC
We have identified an issue, and are working hard to resolve this. Services have returned for most customers, and we endeavour to have a full services up and running.
- resolved Apr 05, 2019, 02:58 PM UTC
The engineering team has isolated an issue an applied a fix. This issue has now been resolved.