IRIS incident

Placing order intermittently fails

Notice Resolved View vendor source →

IRIS experienced a notice incident on May 25, 2019 affecting POS, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2019, 11:56 AM UTC
Resolved
May 25, 2019, 02:37 PM UTC
Duration
2h 40m
Detected by Pingoru
May 25, 2019, 11:56 AM UTC

Affected components

POS

Update timeline

  1. identified May 25, 2019, 11:56 AM UTC

    Placing order may intermittently fail. We have isolated the problem as related to connectivity to a database and we are working to resolve the problem. Updates will be posted here as they become available.

  2. monitoring May 25, 2019, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 25, 2019, 01:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 25, 2019, 02:37 PM UTC

    This incident has been resolved.